Worst Airbnb experience ever! On arrival, the apartment was quite grubby and full of host's personal possessions with only 2 drawers left for the two of us over a fortnight. The fridge had half empty jars, food stains were all over the cabinet doors, and the place was dusty.
We had a disaster in that we accidentally left the keys in the apartment (that locks behind you!). We were unable to contact Ben for over 2 days as he had left the country without informing us - ending with us out on the street for hours, having to stay in a hostel overnight and eventually paying for a locksmith as we desperately needed our belongings. Ben was not even remotely apologetic once he finally got in contact with us.
Once we asked him if it was possible for him to reimburse for the locksmith and other costs, he replied aggressively with snarky and unnecessarily nasty comments about our stay - saying we had left wet towels on the floor when actually we had left one wet towel in the laundry basket that we had used to clean the water from the leaking toilet that was a great inconvenience throughout our stay and has been a complaint from another guest. Also said we raked through his personal belongings which were against his 'rules', when actually we only used a couple of towels from a drawer since he only left us one bath towel for two people for a fortnight. Ben has also attempted to charge us 100AUD regarding a small stain on the bed sheet, which is a completely ridiculous price especially considering the fee that we paid for cleaning.
Furthermore, we asked where he would like his new keys to be left so he could get back in his apartment - to which eventually he said to 'leave them on the kitchen table'. This obviously doesn't make any sense and he only replied a few hours before our departure so we replied we would leave one of the keys in an envelope in his letterbox under his other mail. Only after we requested reimbursement days after we had left, he replied in a hostile manner that he had to pay for his own locksmith as we didn't leave him his key(?).
Overall a dreadful experience that we wouldn't like anyone else to go through, as leaving the keys in an apartment when the door locks behind your back could essentially happen to anyone. This could have been handled far more efficiently & pleasantly if the host had actually been a decent person so BEWARE.